'What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms' - Brugt bog - James L. Heskett, Leonard A. Schlesinger og W. Earl Sasser

Brand: James L. Heskett, Leonard A. Schlesinger og W. Ear

Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as against dem

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