'Value Stream Management for the Lean Office' - Don Tapping And Tom Shuker, Tom Shuker og Don Tapping - Bog

Brand: Don Tapping And Tom Shuker, Tom Shuker og Don Tapp

Bring Lean Improvements to the Administrative Areas of Your Organization! Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case study to illustrate the effectiveness of the value stream stor

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