'Total Quality Management and Operational Excellence' - John S. Oakland, Michael A. Turner og Robert J. Oakland - Bog

Brand: John S. Oakland, Michael A. Turner og Robert J. Oa

The notion of 'Quality' in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including leanSix Sigma and the latest version of

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