'This is Service Design Doing' - Jakob Schneider, Marc Stickdorn, Adam Lawrence, Markus Edgar Hormess og Markus Hormess - Bog

Brand: Jakob Schneider, Marc Stickdorn, Adam Lawrence, Ma

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific fa

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