'The Ownership Quotient' - Brugt bog - Joe Wheeler, James L. Heskett og W. Earl Sasser

Brand: Joe Wheeler, James L. Heskett og W. Earl Sasser

Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners" of your business. Em

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