'Service Management' - Brugt bog - James Fitzsimmons, Sanjeev Bordoloi og Mona Fitzsimmons

Brand: James Fitzsimmons, Sanjeev Bordoloi og Mona Fitzsi

The ninth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services , which provides a historical context as well as distinguishes the distinctive c

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