'Raving Fans!' - Kenneth Blanchard og Sheldon Bowles - Bog

Brand: Kenneth Blanchard og Sheldon Bowles

With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day in an

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