'Dealing with Difficult People (HBR Emotional Intelligence Series)' - Harvard Business Review, Holly Weeks, Tony Schwartz, Mark Gerzon og Amy Gallo - Bog

Brand: Harvard Business Review, Holly Weeks, Tony Schwart

Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive com

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